FREE SHIPPING ON ORDERS $99+ | 10 POINTS = $1
Frequently Asked Questions
Ordering & Account FAQ
How do I place an order on Remedy Rx?
Browse our categories, select your medication, add to cart, and proceed to checkout. Complete your profile with relevant details and select your payment method. Orders are processed within 24 hours.
Do I need a prescription to order?
Remedy Rx provides access to medications that are approved by Health Canada. Our streamlined process allows you to select your treatment and provide relevant health details during checkout.
What is the points system?
Earn 10 points for every dollar spent. 10 points = $1 off your next order. Points accumulate automatically and can be redeemed at checkout.
Can I get a discount on my first order?
Yes! New customers get 15% off their first order. Free shipping is also available on all orders over $99.
Shipping & Delivery FAQ
How long does shipping take?
We offer fast delivery across Canada. Most orders arrive within 2-4 business days. Major cities (Toronto, Vancouver, Montreal, Calgary) typically receive orders within 1-3 business days.
Is the packaging discreet?
Absolutely. All orders ship in plain, unmarked packaging with no logos or indication of contents. The return address uses a generic business name for complete privacy.
Do you offer free shipping?
Yes! Free shipping on all orders over $99. For orders under $99, a flat-rate shipping fee applies across Canada.
Do you ship to all provinces?
Yes, Remedy Rx delivers to all Canadian provinces and territories including Ontario, BC, Alberta, Quebec, Manitoba, Saskatchewan, and more.
Payment & Security FAQ
What payment methods do you accept?
We accept Interac e-Transfer and cryptocurrency for secure, private transactions. Payment details are never stored on our servers.
Is my personal information secure?
Yes. We use SSL encryption for all transactions. Your health information and personal details are protected under our strict privacy policy and never shared with third parties.
How does the loyalty program work?
Earn points on every purchase (10 points = $1). Points are automatically added to your account and can be applied at checkout for discounts on future orders.
Medications & Safety FAQ
Are your medications genuine?
All medications sold on Remedy Rx are sourced from verified pharmaceutical suppliers. We carry both branded and generic options that contain the same active ingredients at proper dosages.
How should I store my medications?
Store medications in a cool, dry place away from direct sunlight. Keep out of reach of children. Specific storage instructions are included with each order. Gummies should be stored below 25°C.
What if I receive a damaged product?
Contact our support team within 48 hours of delivery. We’ll arrange a replacement or full refund. Our goal is 100% customer satisfaction on every order.
Do you provide dosing information?
Yes. Each product page includes detailed dosing guidelines, potential side effects, and interaction warnings. Our Product FAQs page has additional medication-specific information.
ED Medications FAQ
What’s the difference between Viagra and Cialis?
Viagra (Sildenafil) works for 4-6 hours with faster onset (30-60 min). Cialis (Tadalafil) lasts up to 36 hours with onset in 30-45 min. Superman combines both for maximum effect.
Are ED gummies as effective as pills?
Yes! Our ED gummies contain the same active ingredients (Sildenafil 100mg or Tadalafil) as pills. They may have slightly faster absorption due to sublingual delivery and come in multiple flavors.
What are Superman pills/gummies?
Superman products combine Tadalafil 10mg + Sildenafil 100mg for a dual-action ED treatment. Available as pills or gummies in 5 flavors (Orange, Mango, Grape, Blueberry, Strawberry).
ED & Premature Ejaculation FAQs
What Causes ED
Erectile dysfunction can be caused by a variety of issues such as psychological distress, medical conditions, or medications. Situational anxiety and stress tend to be the leading causes in younger men and may restrict blood flow to the penis at the wrong moment. As you age, ED may become persistent due to underlying problems with nerves, blood vessels or hormone production. Our online medical assessment can help establish the cause and treat your ED.
How do ED medications work?
Get the party started; the pills will do the rest. When sexually aroused, the body releases a substance called nitric oxide which works to relax the blood vessels in the penis. When the blood vessels relax, the blood rushes to the penis, leaving it hard and ready for penetration. When sexual intercourse is complete, an enzyme called PDE5 shuts this process off. ED pills work by blocking PDE5, which makes it easier for your erection to go longer and stronger.
What is the safest medication for ED?
All medications go through extensive clinical trials and quality checks before getting approved by Health Canada. The safety and effectiveness of erectile dysfunction medications is well established, which is why it is an excellent treatment option for most men. Our online questionnaire will take into account your personal medical history and determine if these pills are right for you!
What is the most effective medication for ED?
While both Sildenafil (Viagra) and Tadalafil (Cialis) are equally effective, there are a few differences. Sildenafil (Viagra) can take between 30-60 mins to work after ingestion, but sometimes can be delayed up to 2 hours with its effects lasting an average of 4 hours; food affects its effects. Tadalafil (Cialis), on the other hand, may act faster, last longer and it works regardless of when you had your last meal. With enough information, My Magnet can help you find an ED medication and dosage that is right for you. Our platform provides ongoing care from our healthcare providers.
What are the side effects of ED medications?
In general, ED treatment is well tolerated. However, if side effects occur, they are usually mild and temporary. This includes headaches, flushed skin, a runny nose and upset stomach. ED medications can very rarely cause serious side effects such as priapism (a prolonged erection lasting more than 4 hours after stimulation has ended) which can result in permanent damage to your penis if not treated immediately. Other rare events include sudden loss of vision or loss of hearing.
Which ED medication is best for me?
There is no particular medication that is superior to the other; they are equally effective. However, one option vs another may have a particular advantage that is best suited for your needs. Our medical experts can help find the best treatment for each case.
Are ED medications available OTC?
In Canada, erectile dysfunction medications are not available over-the-counter (OTC) and can only be obtained with a prescription. ED medications sold without a prescription are illegal and could potentially result in harm; ED medication in the counterfeit market does not undergo the correct production, testing, and approval and thus is not safe. My Magnet provides access to a licensed health care team so you can be certain that you are getting safe and effective care. Through our online platform, you will be guided through a series of medical questions which are then reviewed by a licensed Canadian physician. Once the medical questionnaire is reviewed, you will be notified if you have been approved, and if so, the appropriate treatment is delivered to your doorstep.
How can I improve my ED?
There are multiple factors that promote your sexual health. There are certainly ways in which you can improve your erectile dysfunction. Lifestyle changes that promote overall health are a great place to start. Eating a healthy diet that promotes heart vitality, regularly exercising and cutting down on health-harming behavior, such as cigarette smoking and recreational drug usage, can have an impactful change. Of course, there is also your mental well-being and intimate relationships that you should take into consideration. Therapy may be useful in these instances to help identify the root cause of any psychological difficulties you may be experiencing. Lastly, we have to mention alcohol. Its widely enjoyed and we wouldn’t want you to miss out on the fun, but if you notice that it may be hampering your experience in the bedroom, maybe give it a miss or reduce your consumption next time.
Mental Health FAQs
What is anxiety?
Anxiety is your body’s response to stress. It’s a common experience, but if you find yourself dealing with persistent, overwhelming worry or fear that disrupts your daily life, you might have an anxiety disorder.
Do I need anxiety treatment?
If your anxiety feels uncontrollable, persistent, or hinders your ability to function, seeking treatment can be beneficial. Frequent panic attacks or intense worry may also indicate the need for treatment. Consult a healthcare provider to discuss anxiety treatment options.
What anxiety treatments are available?
We provide various Health Canada approved medications prescribed by licensed Canadian healthcare professionals. These daily medications are intended for managing long-term anxiety. We also provide a hub where you can find self-help resources.
What is depression?
Depression, also known as major depressive disorder, presents with a range of symptoms. These can include prolonged feelings of sadness, disinterest in daily activities, disrupted sleep patterns, and emotions such as guilt or a sense of purposelessness.
How can depression be addressed?
Depression can be treated through various approaches. This includes, but not limited to, medications, therapy or speaking to a licensed specialist. Our experts will guide you down the right path.
What kinds of depression treatments are available?
Every person is treated with a personalized plan to match their needs. We provide different treatment options to guide you after your assessment. We provide various Health Canada approved medications prescribed by licensed Canadian healthcare professionals. These daily medications are intended for managing long-term depression. We also provide a hub where you can find self-help resources.
Does health insurance cover my treatment?
Treatment coverage varies among plans and provinces, with specific eligibility criteria. To make the most of available coverage, we can provide you with an invoice post-purchase to submit for an insurance claim. Your insurance provider will then reimburse you according to your plan.
